ACCOUNT RECOVERY
Get back into your account
You do not need an email address to recover access.
Forgot your username or password?
Contact your programme administrator through your usual support channel. After verifying your identity, they can recover your username, unlock sign-in or issue a temporary password.
Temporary passwords expire in 24 hours and must be changed at first sign-in.
Lost your authenticator?
Sign in with your password and a saved recovery code. Each code works once.
Without a recovery code, ask an administrator to verify your identity and reset MFA. You must then set up a new authenticator.
Are you the administrator?
Ask another programme administrator for help. If all administrators are locked out, contact the authorised system operator for verified recovery.
Never share passwords, authenticator secrets or recovery codes with support.